At Alloydesign, we specialize in creating premium alloy and pewter products, crafted through a combination of artisanal handwork and precision manufacturing. Each piece is inherently unique, reflecting both craftsmanship and design excellence. This document outlines our shipping procedures, timelines, and responsibilities.
Order Processing
Once your order is successfully placed, our team carefully reviews and prepares your items for shipment. Standard processing time is 3–7 business days, during which your order is inspected for quality assurance and securely packaged.
Domestic Delivery
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Peninsular Malaysia: Typically 2–5 business days
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East Malaysia (Sabah & Sarawak): Typically 4–7 business days
Delivery times may vary depending on courier availability and regional factors.
International Delivery
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Asia: 7–14 business days
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Europe & North America: 10–20 business days
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Other Regions: 14–30 business days, depending on local customs clearance
International customers are responsible for import taxes, customs duties, and other fees imposed by local authorities.
Shipping Charges
Shipping fees are calculated automatically at checkout based on destination, package weight, and selected shipping method.
Handling & Care
Due to the delicate nature of alloy and pewter products, customers are advised to handle all packages with care. Minor variations in finish, texture, or appearance are characteristic of handcrafted items and are not considered defects.
Customer Support
For inquiries regarding shipment, delivery status, or any logistical concerns, please reach out:
- Company: RZ DESTINY SDN. BHD. 202501034389 (1635799-K)
- Phone: 017-9380469
- Email: RZDESTINY@outlook.com