At Alloydesign, our alloy and pewter products are crafted with a blend of artisan handwork and precision manufacturing. Each item is inherently unique, and slight differences in finish, texture, or design are natural characteristics of handcrafted items.
Non-Returnable Items
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Due to the unique nature of our products, items cannot be returned or refunded based on differences in appearance, color variations, or minor design discrepancies.
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These variations are intentional and reflect the quality and craftsmanship of each piece.
Damaged or Defective Products
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If an item arrives damaged or with a verified manufacturing defect, customers must notify us within 7 calendar days of receipt.
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To facilitate resolution, customers should provide:
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Order number
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Detailed description of the issue
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Photos evidencing the damage or defect
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Replacement or Resolution Process
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Once a reported issue is verified, Alloydesign will provide a replacement item or an equivalent resolution.
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Shipping costs for replacements of verified defective items will be covered by Alloydesign.
International Considerations
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For overseas orders, customers remain responsible for any customs duties, import taxes, or fees incurred during delivery.
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Replacement shipping timelines may vary due to international courier services and customs procedures.
Customer Responsibilities
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Handle products with care upon delivery to avoid accidental damage.
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Retain packaging until the product has been inspected and accepted.
Contact Information
or inquiries or to report damaged or defective products, contact:
- Company: RZ DESTINY SDN. BHD. 202501034389 (1635799-K)
- Phone: 017-9380469
- Email: RZDESTINY@outlook.com